Terms and conditions

TERMS AND CONDITIONS

THE COMPANY, logistics, organization and marketing of our activities are in charge of:

Biosean Whale Watching & Marine Science , represented by Misael Danilo Morales Vargas

NIE: Y5473869K

Telephone and WhatsApp: +34 634 606 430

Post: info@biosean.com; booking@biosean.com

Booking conditions

THE PRICE of our activities is the one published on our website (biosean.com) in the “experiences” session. Quotes and quotes will be sent via email info@biosean.com. Discounts apply for children (between 3-12 years old) and residents. Babies between 0 and 2 years old travel for free.

THE PRICE INCLUDES :
– Multilingual specialist marine biologist (English, Spanish, French, Italian and German).
– Introductory talk and explanations during the activity.
– Identification of marine species.
– Scientific data collection.
– Exclusive tour of maximum 10 passengers.
– Drinks on board (water, coca cola, Coca cola Zero, 7up).
– IGIC and port fees.
– Liability insurance and mandatory insurance for travelers.

THE PRICE DOES NOT INCLUDE:
– Parking at the port.
– Foods.
– Souvenirs.

CHANGES in reservations require at least 24 hours in advance and will be subject to the occupation of the ship.

RESERVATIONS can be made through our web portal, email, social networks and distributors authorized by Biosean. They will be valid for the time and date indicated therein.

CANCELLATIONS BY THE CUSTOMER will be received only through the channels indicated in point 1.

CANCELLATIONS BY THE COMPANY or relocation may occur due to bad weather, occupation, organization or for technical reasons. The company reserves the right to cancel. In this case, an attempt will be made to relocate customers, if not possible, 100% of the amount paid will be refunded.

IF CUSTOMER CANCELS:
– With a week or more in advance, 100% is refunded.
– With between 6 days and 72 hours in advance, 50% is refunded.
– With 72 hours or less in advance the refund does not apply.

THE REIMBURSEMENTS , depending on the payment method and the bank, may take up to one week from the moment of confirmation.

ACCEPTANCE of the contract, terms, conditions and program of the activity (s) is assumed upon receipt of your payment.